baj999 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the baj999 platform and its related services. By accessing the platform or creating an account, you are considered to have read, understood, and accepted these Terms in full. If you do not agree with any condition, please refrain from using our platform.

baj999 ("Platform", "we", "us") is an online gaming and entertainment service. The platform operates through the baj999.lat domain and provides live casino, slot games, sports betting, and other gaming content for players in Bangladesh.

These terms apply to all registered members ("users"), guest visitors, and anyone who uses any service of baj999. The terms are written in Bengali and the Bengali version is authoritative.

1.1 Definitions

• "Account" — the user's personal registered profile.
• "Balance" — the total amount of deposits and winnings currently in the account.
• "Bonus" — additional credits granted for promotional or welcome purposes.
• "Wagering" — the process of placing a specified amount in bets.
• "KYC" (KYC) — the identity and address verification process.
• "Fair Play" — ensuring a fair and transparent gaming environment for all players.

2.1 Age and Eligibility Requirements

To create an account and use services on baj999, you must:

• Be at least 21 (twenty-one) years of age.
• Register in your own name as an individual.
• Provide accurate and truthful information at the time of registration.
• Use a valid and active mobile number and email address.

2.2 Single Account Policy

Each individual may open only one account. If multiple accounts belonging to the same person are found, baj999 reserves the right to close all accounts and forfeit the balances of both accounts.

2.3 Identity Verification (KYC)

Before requesting a withdrawal or for transactions above a certain amount, baj999 may ask you to complete KYC verification. In that case, you may need to submit any one of the following documents:

• National Identity Card (NID)
• Valid Passport
• Driving License
• Proof of current address (utility bill or bank statement)

It is your responsibility to keep your account login details (username and password) completely confidential. You will be held responsible for all activities carried out through your account.

• Never share your account with any third party.
• Avoid using easily guessable passwords (such as your date of birth or name).
• Always log out after using an unfamiliar device.
• If you suspect unauthorized access to your account, notify our support team immediately.

4.1 Deposit Rules

The following methods can be used to deposit funds into baj999:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Minimum deposit amount: ৳300 (for each method). The maximum deposit amount depends on the selected method and the user's account level.

Deposited funds are generally added to the account instantly. If there is a delay for any reason, please contact support via live chat.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Processing a withdrawal request generally takes 30 minutes to 3 hours. In special circumstances where verification is required, it may take a bit longer.

• Withdrawal requests can only be made to a registered payment method.
• It is recommended that the deposit method and withdrawal method be the same.
• Large withdrawals may be delayed if KYC verification has not been completed.
• baj999 reserves the right to hold withdrawals in the case of suspicious transactions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳10,000.

• Example: If you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.
• Example: If you deposit ৳22,000, you will receive a maximum bonus of ৳10,000 and your total balance will be ৳32,000.

5.2 Wagering Requirements

Before the welcome bonus can be withdrawn, wagering of 20 times (20x) the bonus amount must be completed.

• If the wagering requirement is not met, the bonus funds cannot be withdrawn.
• The wagering contribution rate may vary across different games.
• While a bonus is active, the maximum bet amount must follow the specified rules.

5.3 General Bonus Policy

• The benefit of a single promotion cannot be claimed more than once.
• Bonuses are not convertible to cash and are not transferable.
• baj999 reserves the right to modify, suspend, or cancel any promotional offer.
• If bonus abuse or any attempt to exploit the system is found, the account will be terminated.

All games on baj999 are operated based on fair and transparent principles. The games available on the platform are developed by internationally recognized game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming).

6.1 Validity of Game Results

• The results of all games are determined by Random Number Generator (RNG) technology.
• If a game is interrupted due to a technical error, baj999 will attempt to restore the game to its previous state.
• If an incorrect result is displayed in any game due to a technical error, the correct result will apply.

6.2 Live Game Rules

While participating in live casino games, users must follow the instructions of the game host (dealer). Any inappropriate behavior during a live session may result in account suspension.

The following activities are strictly prohibited and if such activities are detected, the account will be immediately terminated and all funds may be forfeited:

• Money laundering or transactions involving illegal funds.
• Using multiple accounts to take advantage of bonuses.
• Using technical vulnerabilities or software errors to gain unfair advantages.
• Playing games using automated bots or scripts.
• Depositing or withdrawing using a third party's payment account.
• Harassing or attempting to defraud other users on the platform.
• Attempting to hack the system or carry out a cyber attack.
• Creating or operating an account under another person's identity.

If you have a dispute or complaint, follow the process below:

1. First, report the matter through our 24/7 live chat support.
2. The support team will generally provide an initial response within 24 hours.
3. Complex matters may take up to 7 business days for a full investigation.
4. If the issue is not resolved via live chat, send a detailed complaint by email.

When submitting a complaint, please include your account ID, the relevant date and time, and a detailed description of the incident.

baj999 will not bear any liability in the following situations:

• If a game or transaction is disrupted due to an internet connection failure.
• If a transaction is delayed due to issues with a third-party payment system.
• If an account is compromised due to the user's own negligence or carelessness.
• If service is disrupted due to a natural disaster, cyber attack, or any other unforeseen circumstance.
• For financial hardship resulting from gaming losses.

baj999 is committed to maintaining the technical standards of the platform and providing uninterrupted service, however it is not possible to guarantee 100% uptime.

baj999 believes that gaming should be a form of entertainment. We place the highest importance on responsible gaming.

10.1 Setting Limits

Users can set limits on their own account, such as:

• Daily, weekly, or monthly deposit limits.
• Daily or weekly betting limits.
• Request for a temporary break (cooling-off period).
• Self-exclusion — keeping the account temporarily inactive for a set period.

10.2 Help & Support

If you are experiencing problems with gaming, contact us via live chat or read our Responsible Gaming page.

The policy on how we collect, store, and use your personal information is described in detail in our separate Privacy Policy document. The Privacy Policy is considered to be incorporated into these terms.

Key points in brief:

• Your data is not sold or transferred to third parties.
• All sensitive information is kept secure through SSL encryption.
• Information may be shared with authorities where required by legal obligation.
• Requests to view or correct your data can be sent to our support team.

baj999 reserves the right to modify these terms at any time. Users will be notified of significant changes via email or through the platform.

If a user continues to use the platform after changes have been made, they will be considered to have accepted the revised terms. If a user disagrees with the changes, they may request to close their account.

If you have any questions or complaints about these terms or any baj999 service, please contact us:

• Live Chat: Support in Bengali, seven days a week, 24 hours a day.
• Email: [email protected]